Privacy Policy

1. Introduction

Welcome to Finocall ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name, email address, and phone number
• Account credentials (username and password)
• Profile information and professional details
• Payment and billing information
• Communication preferences

2.2 Automatically Collected Information

When you use our services, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Cookies and similar tracking technologies
• Location data (with your permission)

2.3 Session and Consultation Data

We collect information related to your consultations, including session notes, recordings (with consent), booking details, and feedback provided by both consultants and aspirants.

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining our services
• Processing bookings and facilitating consultations
• Processing payments and managing transactions
• Communicating with you about your account and services
• Improving our platform and developing new features
• Personalizing your experience
• Ensuring security and preventing fraud
• Complying with legal obligations
• Sending promotional communications (with your consent)

4. Information Sharing and Disclosure

4.1 With Consultants and Aspirants

We share necessary information between consultants and aspirants to facilitate consultations and provide our services effectively.

4.2 With Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information
• Objection: Object to certain processing of your information
• Portability: Request transfer of your information to another service
• Withdrawal of Consent: Withdraw consent for data processing (where applicable)

To exercise these rights, please contact us at privacy@finocall.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device. You can control cookie preferences through your browser settings.

We use the following types of cookies:

• Essential Cookies: Necessary for the platform to function
• Analytics Cookies: Help us understand how you use our services
• Functional Cookies: Remember your preferences
• Marketing Cookies: Used to deliver relevant advertisements

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: